Code of Ethics
1Responsibilities and obligations to the customer The company shall ensure the best quality, the lowest price, and prompt delivery, respecting the customer as its top priority in every case. The company shall provide long-term and stable profits to the stakeholders through reasonable investments and sound management. More (Code of Ethics Article 7)
2Fair Competition We, Pan-Pacific, shall enter into free and fair competition with competitors. We shall follow laws and trade ethics. We shall not commit wrongful acts to vendors by leveraging any status of superiority. More (Code of Ethics Article 8)
3Social Responsibilities We shall comply with the laws and regulations enforced by the local authorities. We shall abide by the ethical practice and transactions of business. More (Code of Ethics Article 9)
4A Sound Working Environment To ensure a mutual respect, officers and employees shall not engage in discrimination, slander, bullying words or acts, or giving money or any gifts of monetary value to one another, beyond the conventional wisdom. More (Code of Ethics Article 10)
5Transparency of information and financial management We shall record accounting transparently and factually in accordance with accounting principles. We shall not exaggerate results or report false information. We shall not conceal, reduce, or distort any mistakes or wrongdoing. More (Code of Ethics Article 11)
Our pledge in order to make good business ethics
Every employee of Pan-Pacific Co.,Ltd., Nadia Pacific Co., Ltd., Wise Pan-Pacific Co., Ltd., and its overseas corporations and offices shall vow to follow the following principles and regulations while performing their duties, in order to earn the trust and respect of their clients.
01Pursue the best quality and service
02Practice change and innovation
03Put in best effort in duties in accordance with the company's vision and strategy
04Sincerely listen to the customers and keep promises made to them
05Sales, Management, Corporate body, etc., will treat customers with respect.
06Protect customers' sensitive information and brands
07Comply with local laws and contribute to community development
08Respect business partners and contribute to co-prosperity
09Do not accept money, valuables, or special treatment beyond the socially acceptable norm, or which are outside the company guidelines
10Do not discriminate against fellow, subordinate, and/or local workers. Respect cultural diversity.
11Understand that any form of sexual harassment or joke which may bring embarrassment to individuals will not be tolerated
12Do not commit slander or insult another.
13Do not make any inappropriate monetary transactions among employees
14Protect the company's intellectual property and assets
15Be truthful and clear regarding expense reports
16Do not use working hours for non-company-related activities
17Do not hide mistakes. Report them immediately.
18Report business performance accurately
19In the case of a violation of the ethics code, report to the ethics management department
20Do it all right now
Subject to report (type)
Arbitrary disposal (including illegal leaks) of the company's assets including the officer/employee's products
Peculation and professional malpractice of the officer/employee
Demanding or accepting money, valuables, or entertainment by the officer/employee
Dual employment and/or vendor's participation of the officer/employee
Actions of demoralization including sexual harassment
Other wrongdoings and/or acts of corruption
Anyone (including the internal officer or employee, the purchaser, store, partner, or the customer) can participate in the system.
02Mail or Visit
- 01Accept report
- 02Perform internal audit and produce audit results
- 03Prepare improvement plan and take disciplinary action
- 04Notify handling results
We guarantee the anonymity of the reporter. Any disclosure or implication pertaining to the identity of the reporter, without his/her consent, is strictly prohibited.
- 02Guarantee of status
We guarantee the reporter's status to prevent such unfairness as disciplinary action or discrimination implicated on the reporter due to his/her report or statement.
- 03Reduction of Liability
If an employee should report his/her own mistake or fault, he/she may be subject to a reduction of, or exemption from, disciplinary action.
However, a slanderous spreading of ungrounded rumors or misinformation, reports or complaints related to privacy matters, may be excluded from exemption.
Code of Ethics Article 7
Article 7 Responsibilities and obligations to the customer
7.1 Creation of the best products and services
We, Pan-Pacific, shall create the best products and services that cater to society through change and innovation to accomplish its mid- to long-term business management vision.
7.1.1 Quality is not subject to compromise. It is of utmost importance to us.
7.1.2 We shall add value to human life through innovation and challenge.
7.1.3 We shall strive to secure the best quality, competitive prices, and prompt delivery.
7.2 Customer satisfaction
7.2.1 Officers and employees shall respect the customer at all times, address the issues from the customer's perspective, and regard them as the top priority in all cases.
7.2.2 Officers and employees shall carefully listen to the customer, handle recommendations and complaints, and notify them of the result as soon as possible.
7.2.3 We shall protect the customer's assets, intellectual properties, and trade secrets. We shall not use them for purposes other than specified.
7.3 Respect for stockholders
We shall provide long-term, stable profits to stockholders through reasonable investments and sound management.
7.3.1 We shall pursue efforts to reduce cost and boost productivity for long-term, stable profit for the company.
7.3.2 We shall not be involved in short-term market price manipulations which may compromise stockholder profits.
Code of Ethics Article 8
Article 8 Fair competition, etc.
8.1 Fair competition
We shall enter into free and fair competition with competitors. We shall follow laws and trade ethics.
8.1.1 We shall take competitive relations as opportunities for mutual growth. We shall respect due rights possessed and exerted by the competitor.
8.1.2 We shall not engage in any act impeding free competition within the market competition system.
8.2 Fair acts
8.2.1 Registration and selection of vendors shall be transparently carried out in accordance with equal standards.
8.2.2 In trading with vendors, we shall place honor and profit ahead of all, completely excluding personal interests of individuals.
8.2.3 We shall not commit wrongful acts to vendors by leveraging any status of superiority.
8.2.4 Dual employment as an officer and an employee of one of our vendors is prohibited.
8.2.5 We shall not engage in cash loans, joint surety, investment, and gambling with employees of our vendors.
8.2.6 We shall not make transactions with our monetary stakeholders, our lineal ascendants or descendants, spouses, spouses' lineal ascendants and descendants, or our first cousins (relatives as defined under Civil Code Section 767) without permission given by the company.
8.3 Exclusion of favors
In conducting tasks, officers and employees shall not grant preferential treatment to a specific person based on regionalism, school relations, or kinship.
8.4 Prohibition of budget spending for uses other than specified
Officers and employees shall not spend any part of the budget for the performance of their duties, including travel expenses and business operating expenses. They shall not spend the budget for any purpose other than the specified original purpose given for the budget. Those who breach this code may be considered as having inflicted damage to company property.
8.5 Prohibition of special requests made for job position
8.5.1 Officers and employees shall not solicit another officer or employee to make requests tothe HR manager for any job position, such as a promotion or a transference.
8.5.2 Officers and employees shall not involve themselves in HR affairs, such as promotions and transferences, by using the authority given to them by their position.
8.6 Restricted reception of money and valuables
Officers and employees shall not receive money, real estate, gifts, or treats (hereinafter referred to as "money and valuables") from any persons related to work (the acts of a person with a special relationship to the officer or employee shall be regarded as the acts of the officer or employee himself or herself), with the exclusion of the following cases:
8.6.1 A small meal or conveniences such as transportation and means of communication which are offered within the norms of custom and practice;
8.6.2 Small gifts offered within the norms of custom and practice;
8.6.3 Transportation, accommodations, and food that the host uniformly offers all participants in a formal event related to business;
8.6.4 Souvenirs and PR items to be distributed to unspecified individuals; and
8.6.5 Money or valuables provided openly to officers and employees to help in the event of sickness or calamity.
8.7 Prohibition of personal use of property and making any profit thereof
Officers and employees shall not personally use or make any profit from the use of company-owned property, including vehicles used for business, office supplies and supplies for various projects, real estate and other properties, without a justifiable reason.
Code of Ethics Article 9
Article 9 Social Responsibilities
9.1 Duties and rights as a corporate citizen
We shall diligently carry out various duties as a corporate citizen and claim rights which we can justly exert as a corporate citizen.
9.2 Compliance with laws and regulations
We shall abide the various laws and regulations legislated and enforced by the local countries and communities, and respect the business ethics and customs of trade.
9.3 Conservation of environment
We shall operate with the awareness of the fact that all of mankind has to conserve the environment, and we shall strive to protect it.
9.3.1 The business of Pan-Pacific shall be environmentally friendly.
9.3.2 We shall comply with the environmental standards of the local countries and actively participate in their environmental protection movements.
9.3.3 We shall lead environmental protection and resource conservation through continuous research and development of technology.
Code of Ethics Article 10
Article 10 Establishment of Sound Working Environment
10.1 Maintenance of honor and dignity
10.1.1 Officers and employees shall not compromise the performance of their duties or the company's honor by leading a disorderly lifestyle.
10.1.2 Officers and employees shall not compromise the company's honor through professional negligence.
10.1.3 Officers and employees shall not compromise the company's honor through intimidating words or actions directed at vendors.
10.2 Prohibition of sexual harassment
Officers and employees shall not engage in words or behaviors which can compromise a sound working fellowship, including any physical contact or words that can cause sexual embarrassment or humiliation.
10.3 Prohibition of private work during working hours
Officers and employees shall not impede the performance of their duties by spending time, without prior approval, on private business unrelated to company work during working hours. Such private matters include hobbies, religious activities, charity work, and off-company lectures.
10.4 Mutual respect among officers and employees
10.4.1 Officers and employees shall not discriminate others based on school ties, regionalism, kinship, gender, religion, age, disability, marital status, nationality, or race.
10.4.2 Officers and employees shall not engage in verbal or physical acts which may slander or cause physical and/or emotional harm to others.
10.4.3 Officers and employees shall not engage in giving money and valuables or making unjust requests (including lending money and seeking or giving guarantees for bank loans) beyond what common sense permits.
10.5 Communication between superiors and subordinates, and among all members within a department
10.5.1 The superior shall not issue unjust work orders to a subordinate or send the subordinate on personal errands by leveraging his/her authority.
10.5.2 The subordinate shall do his/her utmost to carry out his/her duty as ordered by the superior.
10.5.3 If the superior issues an order to pursue unjust interests, or if the order is illegal, the subordinate shall reject it and report it, if required.
10.5.4 Officers and employees shall not engage in any acts provoking unnecessary conflict, such as displaying team-centered behavior, spreading false information, or forming a private organization within the company.
Code of Ethics Article 11
Article 11 Transparency of information and financial management
11.1 Prohibition of information leaks
11.1.1 Information recognized at work shall be used for the benefit of the company. In the case of an internal information (including confidential affairs and business information) disclosure to a third party, prior permission or approval shall be required, in accordance with the company's policy and procedures.
11.1.2 Individual employees may not possess original information or copies of the information acquired during work and shall keep it confidential even after resignation.
11.1.3 Officers and employees shall not defame the company by intentionally disclosing to a third party any acquired information, which is not related to the performance of their duties, or facts related to the information.
11.2 Protection of intellectual property rights
Officers and employees shall comply with the delegation and arbitrary decision regulations in using intellectual property rights, including trade secrets, trademarks, and copyrights.
11.3 Transparent accounting
Officers and employees shall maintain accurate, transparent, and factual records. The management of accounting and other financial matters shall be carried out in accordance with the applicable laws, regulations, and the generally recognized accounting principles.
11.4 Prohibition of false report
11.4.1 The inflating of results and falsifying of information in reports are prohibited.
11.4.2 Employees shall not distort work information in order to conceal or trivialize mistakes or wrongdoing, under any circumstances.
1. Collection and use of personal information
- To handle reported complaints and notify handling results
2. Information to be collected
- Mandatory: email
- Optional: name, contact information
- However, the submission of the mandatory item is limited to the real-name report. In the case of the anonymous report, all items are optional.
3. Period of retention and use of personal information
- When the objective for collecting and using the personal information is met, the information is discarded immediately.
However, if there is a duty to retain the information in accordance with the Act on the Consumer Protection in Electronic Commerce, Etc. and other relevant laws, the personal information shall be retained for the period set by the Act.
The user has the right to reject this agreement to collection and use of personal information and the user's disagreement does not limit any reporting.
(Should the user choose to not provide any personal information, he/she must use the anonymous reporting process.)
However, disagreement to collection and use of personal information may result in the failure to handle the complaint effectively, and the user may not be privy to the handling results.
※ Choosing to enter personal information on this reporting site shall effectively be considered an agreement to "collection and use of personal information."
Reception was processed normally.